> History > Our People > Community Support > Telstra Business Accredited
> Video Conferencing > Phone Systems & Unified Communications > Phone System Support & Maintenance > Communication Accessories > Messages on Hold
> Partners > Telstra Mobile Plans > Tablets > Telstra Mobile Broadband > Mobile Apps > Mobile Device Management > Tech Bar > Web SMS
> IP Security Cameras > NBN > IT & Network Support > Cloud Services > Apple Authorised Reseller > Telstra Business Broadband & Next IP > Phone & Data Cabling
> Testimonials > Case Studies > Our Clients
> Case Studies
 
Surfcoast Shire

Surfcoast Shire Council is located in Torquay Victoria, Australia. Based at the gateway to the Great Ocean Road,  the council has multiple offices across the region, providing visitor information centres, services and one of the largest councils in the region with over 200 employees.

The distances between the office locations are significant, with the old pabx systems there was minimal connectivity between offices leading to poor communications and staff having little integration amongst the whole organisation. The council wanted to not only be able to provide interconnectivity but also develop other forms of communications that current technology provided.

SOLUTION

With over 200 users, staff were often playing phone tag between departments due to not having availability to presence. They needed a solution that could provide more efficiencies, the Mitel 3300 IP Communications Platform complete with Mitel Advanced Unified Applications provided this as a seamless solution. Using Mitels Unified Communicator Advanced, employees can instantly see whether a team member is at their desk or out of the office, ensuring more efficient customer call handling. To further improve employee productivity, UC Advanced has been integrated with Microsoft Outlook, making it possible to simply click on Microsoft Outlook contacts to make phone calls. Efficiencies have been noticed immediately.

As part of multi site solution, Connect Tel proposed a Mitel solution with IP Networking across two Mitel 3300 call controllers. IP Networking supports the MSDN/DPNSS protocols over the IP infrastructure. Controllers can be clustered in a single location to provide greater resiliency than a single controller operating autonomously. Controllers that are geographically separated can be seamlessly networked to share information and services in a transparent and cost efficient manner.

The Surfcoast Shire Council has now achieved notable efficiencies and overall greater productivity across the organisation. Using Mitels Software Assurance program, they can keep up with technology knowing that when Mitel introduces updated software and new products they are maintaining a updated communications platform. 

   

[ BACK TO CASE STUDIES ]

> Testimonials > Case Studies > Our Clients
> LATEST NEWS
Get to know our Technical Director, Andrew Robinson

... [ READ MORE ]
Want to connect multiple devices or multiple people at one time?

Telstra’s 4G Mobile Wi-Fi device lets you create your own personal wi-fi hotspot wherever you go. It’s light, compact, and completely portable. Connect up to five wi-fi devices (such as compatible laptops, tablets, mobiles and printers) at the same time.

... [ READ MORE ]
Our Team
We are proud to be Geelong’s only independent Telstra Business & Enterprise Specialist Partner. This provides a unique opportunity for our clients to get premium advice and support for all their Telstra services with the flexibility of dealing with an independent technology business that can support all your other technology needs.... [ READ MORE ]
Apple TV
If you haven’t got Apple TV you don’t know what you’re missing.... [ READ MORE ]
How to get in touch with loved ones in a disaster

Disasters often strike without warning–and if you have family or friends who are in or near harm’s way, you’re going to want to get in touch. 

Here are some of the best tips we know for getting in touch.

... [ READ MORE ]
[ TOP OF PAGE ]