Stay connected — right from your wrist.
Leave your phone behind while working out, running errands, or on the go.
Use the same number across your phone and smartwatch.
Access emergency features and location sharing when it matters.
Please check the following before activating your eSIM Companion Plan.
Your phone must support eSIM.
| Brand | Compatible models |
|---|---|
| Apple | iPhone 6 series and above (including SE) |
| Samsung | Galaxy S8 series+, Note 5+, Z Fold & Z Flip series, A5 (2017), J2 Pro |
| Not supported for smartwatch pairing |
You must have a GPS + Cellular model (this is what contains the necessary eSIM).
| Brand | Compatible models |
|---|---|
| Apple | Apple Watch Series 4 and later, including Ultra |
| Samsung | Galaxy Watch: Active2, Watch 3 series, and Watch 4 Ultra or later |
| Not supported for smartwatch pairing |
Activation is completed through a secure ConnectTel web flow. It only takes a few minutes and there's no physical SIM or manual setup required.
Note: if ConnectTel has not set up the Companion Plan on your account, you won't be able to proceed past the login step.
Activation is completed through a secure ConnectTel web flow. It only takes a few minutes and there's no physical SIM or manual setup required.
Note: if ConnectTel has not set up the Companion Plan on your account, you won't be able to proceed past the login step.
Your watch can connect either via cellular (independently of your phone) or via Bluetooth/Wi-Fi (only when your phone is nearby).
| Mode | How to check |
|---|---|
| Cellular | The Mobile signal button turns green when connected. The number of bars shows signal strength. |
| Bluetooth / Wi-Fi | The Mobile signal button turns white — your plan is active, but your watch is connected via your iPhone or Wi-Fi. |
| Mode | How to check |
|---|---|
| Cellular | Look for the “4G” icon at the top corner of the watch status panel. |
| Bluetooth / Wi-Fi | Only the Bluetooth icon is displayed (no 4G icon). |
You can cancel your Companion Plan directly through the management app on your smartphone.
If you're unable to remove the plan yourself, contact ConnectTel Support and we'll disconnect it on your behalf.
If you already have an active Companion Plan and want to connect a different smartwatch, the new device will replace your existing one.
| Item | Details |
|---|---|
| Price | $10.00 per month (inc. GST), in addition to your primary mobile plan |
| Minimum term | 1 month |
| Devices | Maximum of 1 eligible smartwatch connected per mobile plan at a time |
| Data allowance | 1GB standalone data per month (non-shareable). Typical usage is around 100MB/month |
| Calls | Unlimited domestic calls, aligned with your primary plan |
| Number | Shares the same mobile number as your primary service — incoming calls ring on both devices |
| Coverage | Australia only — no international roaming or overseas usage |
| Speed | Maximum download speed capped at 100 Mbps |
| Excess usage | No excess data charges. If your 1GB allowance runs out, data pauses until your next billing cycle |
| Billing | Appears as a separate line item on your primary account bill, charged monthly in advance |
Pricing and full terms and conditions are set by ConnectTel and may be updated from time to time. Contact ConnectTel Support for current pricing.
If something goes wrong during activation, you'll usually see one of the messages below.
| What you see | What it means | What to do |
|---|---|---|
| You are not authorised | Too many unsuccessful attempts to verify your mobile number/PIN or OTP (3 attempts). | Wait and try again, or contact ConnectTel Support to confirm your PIN. |
| Your mobile service does not meet the requirements | Your primary plan isn't eligible (e.g. not a 5G plan). | Contact ConnectTel Support to check your plan is eligible. |
| Sorry, we were unable to connect | A temporary connection issue. | Try again in a few minutes. If it persists, contact ConnectTel Support. |
| Provisioning order in progress | Your activation is still being processed on the network. | Please wait for activation to complete before trying again. |
| Subscriber has been locked out from pairing | 3 pairing attempts within 24 hours. | Wait 24 hours and try again. |
| Cannot swap device | The new device isn't compatible or eligible for a swap. | Confirm the new watch is eSIM-capable and matches your phone's ecosystem. |
No. Only one cellular-enabled smartwatch can be connected to your primary mobile service at a time. To connect a different watch, disconnect the existing one first.
No. The eSIM Companion Plan requires an eligible 5G plan. Downgrading to 4G means you'll lose the Companion Plan.
No. The Companion Plan is self-sufficient and comes with its own 1GB monthly data allowance.
Your watch's independent data will pause until your next billing cycle. Typical usage is around 100MB per month, so this is uncommon.
Yes. Your phone needs to be connected to your smartwatch via Bluetooth during setup and activation.
No. The Companion Plan is for use within Australia only and does not support calls or data usage overseas.
Check that your smartwatch is a cellular-enabled model that supports eSIM, its software is up to date, and both devices are connected to the internet.
Deactivate your Companion Plan first, unpair your smartwatch from the old phone, pair it with the new phone, then set up the Companion Plan again.
Our team is here to help with pricing, terms and conditions, your activation PIN, or any issues connecting your smartwatch.
