Current information about major and significant local network outages affecting ConnectTel services.
There are no major or significant local outages affecting ConnectTel services at this time.
| Channel | Availability |
|---|---|
| Telephone 03 5246 8888 | 8:30 am to 5:00 pm Monday to Friday |
| Outage assistance line 03 5246 8887 | At all other times during a major or significant local outage |
If you believe your service is affected by a network outage, you can also make a service outage report at any time — see our Network Outage Complaints Handling Process for how.
ConnectTel supplies services over networks operated by our wholesale suppliers. Each carrier publishes its own public register of major and significant local outages on its network.
| Service type | Network status and outage register |
|---|---|
| Voice services | www.symbio.global/major-outages-register |
| Internet services | www.nbnco.com.au/utility/major-significant-local-outages-register |
| Mobile services | www.telstra.com.au/outages |
How we notify customers and the public, and how often we provide updates during an outage.
What to expect if you contact us because your service isn't working during an outage.
How to make a general complaint and what happens next.
